How to Configure ACT! with Caller ID Software

Perform the following steps to configure ACT for use with Mountain Systems Caller ID software.

  1. Go to System PreferencesA
  2. Go to the DDE tab
  3. Select the Enable DDE button under incoming calls
  4. Press the Configure DDE Options button
  5. Select Symantec ACT! as the DDE program
  6. Press the Browse button to locate your ACT directory (the default supplied is usually correct)
  7. Press the first test button to verify that ACT starts
  8. Move to the Incoming calls tab
  9. Press the Open Examples button
  10. Select the ACT.DDE file from the Caller ID program directory
  11. Edit the FILE_OPEN line to include the path and file name of YOUR ACT DATABASE file
  12. Press the OK button
  13. Press the OK button in System Preferences

Step 11 is where most people make errors. The FILE_OPEN command tells our software what ACT data file to use and where it is located. The setting used on a computer here is:

FILE_OPEN E:\ACTWIN2\DATABASE\DDETEST.DBF

 This shows that my ACT installation is on my E drive (most users will have it on their C-Drive), and that my data file name is DDETEST.DBF (your data file name will be different). You can also use the Test button on the Incoming calls tab area to test your data file selection. It will simulate a call from (276) 676-2093

FAQ | About | Download | Contact | Order  | Products | Support | Show Me | Home |